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The following are excerpts from four letters from clients...
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"...much more than what we asked for..." What we've found to be most beneficial about your services is that you provide us much more than what we asked for. It's easy for a company to promise to fulfill an assignment; it's refreshing to find one that consistently excels at it. In providing cost-effective training for our business-to-business, retail and indirect sales and customer service personnel, you were also able to aid us in our retail store merchandising. We generated significant additional sales and profits by adopting your recommendations regarding the inventorying and display of accessories in our stores. In assisting us with compensation practices, job grading and job descriptions, you were also able to help us with our recruitment practices. -- David L. Standig,
Former Chief Operating Officer |
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"...saved us thousands of dollars over ...a non-customized system..." You helped Liberty at a crucial time of slowing sales and rumors of takeovers by developing and implementing a 360 Performance Appraisal system along with a comprehensive salary administration and executive compensation program. The 360 Performance Appraisal system you created for Liberty saved thousands of dollars over what we would have paid for a non-customized system from a specialized vendor. Moreover, it was well received by our employees largely because of your team approach to its development, in which you sought and utilized input from employees of our various departments. The salary administration program allowed the company to validate every employee's compensation level and, for the first time, tied our merit increases to both performance and prevailing market value. I believe this went a long way in holding turnover at bay during a difficult time. -- R. Nim Evatt, President |
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"I can go to one source with complete confidence and get what I really need..." Having worked with some of the industry leaders in curriculum development over the years, I am most appreciative of the fact that I can go to one source with complete confidence and get what I really need. Regardless of whether the materials are needed to train experienced B2B sales reps, or to teach the fundamentals of wireless telecommunications, or the basics of teaching our sales channels to delight customers with outstanding service, BMG has been able to supply them. Consequently, we've been able to keep a common look and feel to our entire training program. -- Jeffrey Huffman,
Director of Training |
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"we found your solution to be thorough, relevant, reliable and easy to use..." When we needed Sexual Harassment training, you presented easy-to-understand training to all of our employees. You took time to train managers in the steps they need to take to prevent harassment, and, if necessary, to follow up on a complaint. Because we have no in-house HR function, we sought your services once more when we decided to upgrade our performance appraisal process. You developed for us a system which our employees and managers alike have found to be thorough, relevant, reliable and easy to use. -- Steven R. Sarkisian, President |
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