Quality Assurance 101
Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:
- What Is Quality?
- Meet Your Quality Assurance Team, Their Goals & Mission
- The QA Call Monitoring Program
- Coaching Employees One On One
Latest Leadership Posts
Feb
12
How Effective Leaders Correct Good People Back to Success Continue Reading
Jan
29
Effective Leaders Invest in Equipping Their People to Succeed Continue Reading
Jan
15
The Top Twelve Body Language Mistakes People Make – Part 2 Continue Reading
Jan
02
Add Likeability to Your New Year’s Resolutions Continue Reading
Jan
08
The Top Twelve Body Language Mistakes People Make – Part 2 Continue Reading
Dec
18
The Top Twelve Body Language Mistakes People Make – Part 1 Continue Reading
