Quality Assurance 101
Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:
- What Is Quality?
- Meet Your Quality Assurance Team, Their Goals & Mission
- The QA Call Monitoring Program
- Coaching Employees One On One
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