Quality Assurance 101
Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:
- What Is Quality?
- Meet Your Quality Assurance Team, Their Goals & Mission
- The QA Call Monitoring Program
- Coaching Employees One On One
Latest Leadership Posts
Aug
03
Multithreading – 2021’s Hottest New Career Development Strategy Continue Reading
Jul
06
The Difficult Conversations Every Leader Needs to Master – Part 2 Continue Reading
May
11
Your New Career Strategy to Thrive in the Next Crisis Continue Reading
Apr
27
Are You Running To – or From – When Making a Job Change? Continue Reading
Apr
13
Why Are You Hiring Only Half of a Candidate? Continue Reading
Mar
16
Why do You Permit C-Players to Remain on Your Team? Continue Reading
