Quality Assurance 101

From Start to Finish: Successfully Managing a Customer Contact

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:

  • What Is Quality?
  • Meet Your Quality Assurance Team, Their Goals & Mission
  • The QA Call Monitoring Program
  • Coaching Employees One On One

Latest Leadership Posts

Jul
05

The Ten Commandment of Keeping Great People Continue Reading

Jun
21

This Disipline Improves Every Job Interview, Sales Call, Project & Presentation Continue Reading

Jun
07

Seven Habits You Must Begin by Age 22 Continue Reading

May
24

The Three Laws of Highly Engaged Organizations Continue Reading

Apr
26

Are Your Training Programs a Net Expense or High ROI Investment? – Part 2 of 2 Continue Reading

Apr
12

Are Your Training Programs a Net Expense or High ROI Investment? Part 1 of 2 Continue Reading