Quality Assurance 101

From Start to Finish: Successfully Managing a Customer Contact

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:

  • What Is Quality?
  • Meet Your Quality Assurance Team, Their Goals & Mission
  • The QA Call Monitoring Program
  • Coaching Employees One On One

Latest Leadership Posts

Feb
27

When Salespeople Annoy Everyone Continue Reading

Feb
13

Counterintuitive Life-Changing Principles, Part 2 Continue Reading

Jan
16

Counterintuitive Life-Changing Principles, Part 1 Continue Reading

Dec
19

A Most Likeable New Year’s Resolution Continue Reading

Dec
05

Career Strategies When You Hit Forty-Plus Continue Reading

Nov
21

How Effective Leaders Correct Good People Back to Success Continue Reading