Quality Assurance 101

From Start to Finish: Successfully Managing a Customer Contact

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:

  • What Is Quality?
  • Meet Your Quality Assurance Team, Their Goals & Mission
  • The QA Call Monitoring Program
  • Coaching Employees One On One

Latest Leadership Posts

Jan
07

The Only New Year’s Resolution You’ll Need in 2020 Continue Reading

Dec
03

Getting to the Heart of Motivation Continue Reading

Oct
22

How to Choose the RIGHT Sales Training & Development Program – Part 2 Continue Reading

Oct
08

How to Choose the RIGHT Sales Training & Development Program – Part 1 Continue Reading

Sep
24

What You Must Discover During Your Job Interview Research Continue Reading

Jun
04

Eight Lessons to Master Before Becoming a First-Time Manager Part 2 Continue Reading