Quality Assurance 101

From Start to Finish: Successfully Managing a Customer Contact

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:

  • What Is Quality?
  • Meet Your Quality Assurance Team, Their Goals & Mission
  • The QA Call Monitoring Program
  • Coaching Employees One On One

Latest Leadership Posts

Oct
12

Your Four-Dimensional Job Interview Continue Reading

Sep
28

How to Annoy Everyone on LinkedIn Continue Reading

Sep
14

How Dietrich McNasty Cost His Company a Half Million Dollars Continue Reading

Aug
31

The Five Biggest Mistakes People Make in Video Meetings Continue Reading

Aug
03

Multithreading – 2021’s Hottest New Career Development Strategy Continue Reading

Jul
06

The Difficult Conversations Every Leader Needs to Master – Part 2 Continue Reading