Quality Assurance 101
Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Quality Assurance Department. Topics include:
- What Is Quality?
- Meet Your Quality Assurance Team, Their Goals & Mission
- The QA Call Monitoring Program
- Coaching Employees One On One
Latest Leadership Posts
Nov
11
Why do You Permit C-Players to Destroy Your Team? Continue Reading
Oct
28
Are You Living ABOVE or BELOW Your Means? Continue Reading
Oct
14
Does Your Self-Improvement Strategy Include This Difference-Maker? Continue Reading
Sep
30
How Effective Leaders Master Necessary but Difficult Conversations, Part 2 Continue Reading
Sep
16
Why Being the Hunted is Better Than Being the Hunter Continue Reading
Aug
19
Are You Blind to Your Own Blind Spots? Continue Reading
