Effective Leadership Skills for Non-Supervisors

Session Length: 1 Day | Target: Non-Supervisory Personnel that are assuming a leadership role in the organization | Prerequisites: None

There are key people in your organization that need to practice effective leadership because of the roles they play. Perhaps these are individuals targeted to move into a supervisory position, or professionals that manage parts of the enterprise other than people. How will you prepare them to be effective leaders? Topics Include:

• Leadership, Supervision and the Role I Play in the Organization
• Using Behavioral Styles to Work More Effectively With Others (DiSC)
  • Who is the Real You?
  • Why the Golden Rule Doesn’t Work
  • Identifying People’s Behavioral Styles from Their Speech and Actions
  • Understanding and Leveraging My Behavioral Strengths
  • Understanding and Managing Around My Behavioral Weaknesses
• Developing the People Around Me
  • Coaching My Peers
  • The Three Coaching Questions
  • Developing My Coaching Plans
• Being a Leader When Conflict Arises
  • Understanding the Causes of Workplace Conflict
  • Are You a Victim of Getting Hooked?
  • Three Responses to Workplace Conflict
  • Climbing the Empathy Ladder to De-Fuse Conflict
• Working With People Outside My Department
  • The People I work With Outside My Department
  • Professionalism, Conduct and Dress
• Reporting and Documentation
  • How to Document
• Time Management & Prioritization
  • The Urgent Vs, the Important
  • The D.A.T.A. Tool for Time Management
    • D is for Discipline
    • A is for A-B-C Prioritization
    • T is for To Do List
    • A is for Attitude
  • Managing Stress on the Job
    • What Causes Workplace Stress?
    • What Things Stress Me Out?
    • Specific Strategies for Managing Stress
• My Action Planner