Effective Leadership Skills for Non-Supervisors

 Effective Leadership Skills for Non-Supervisors

Session Length: 1 Day | Target: Non-Supervisory Personnel that are assuming a leadership role in the organization | Prerequisites: None

There are key people in your organization that need to practice effective leadership because of the roles they play. Perhaps these are individuals targeted to move into a supervisory position, or professionals that manage parts of the enterprise other than people. How will you prepare them to be effective leaders? Topics Include:

  • Leadership, Supervision and the Role I Play in the Organization
  • Using Behavioral Styles to Work More Effectively With Others (DiSC)
    • Who is the Real You?
    • Why the Golden Rule Doesn’t Work
    • Identifying People’s Behavioral Styles from Their Speech and Actions
    • Understanding and Leveraging My Behavioral Strengths
    • Understanding and Managing Around My Behavioral Weaknesses
  • Developing the People Around Me
    • Coaching My Peers
    • The Three Coaching Questions
    • Developing My Coaching Plans
  • Being a Leader When Conflict Arises
    • Understanding the Causes of Workplace Conflict
    • Are You a Victim of Getting Hooked?
    • Three Responses to Workplace Conflict
    • Climbing the Empathy Ladder to De-Fuse Conflict
  • Working With People Outside My Department
    • The People I work With Outside My Department
    • Professionalism, Conduct and Dress
  • Reporting and Documentation
    • How to Document
  • Time Management & Prioritization
    • The Urgent Vs, the Important
    • The D.A.T.A. Tool for Time Management
      • D is for Discipline
      • A is for A-B-C Prioritization
      • T is for To Do List
      • A is for Attitude
    • Managing Stress on the Job
      • What Causes Workplace Stress?
      • What Things Stress Me Out?
      • Specific Strategies for Managing Stress
  • My Action Planner

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Testimonials

“It was a pleasure working with Hank and Boyer Management Group on a Team Building Program that was specifically designed for Customer Service Training, Talent Evaluation and Leadership Development. To this day I continue to use the materials provided by Hank when handed a challenge or a project. The detailed processes involved with projects and decision making have been extremely helpful for me. I have used the project management materials provided to capture key problem solving terms, techniques and improve my skills in my everyday business life.”

Robert M.
Director of Business Planning, Massachusetts