LPT 27 – Managing Change

Today’s workforce is experiencing a greater degree of change than just about any prior generation. Change has become the new normal, and for most organizations, change is disruptive and creates uncertainty about the future. This workshop is designed to help employees and managers navigate the change process with minimal disruption and maximum engagement. Participants will learn how different people react to change, what to do when change happens where you work, and the best practices in leading a change initiative.

Managing Change Effectively, All Staff Workshop, LTP27a

Session Length: 3 hours | Target: All Staff, All Levels | Prerequisites: none | Delivery: Taught live or webinar

• Understanding Human Reaction to Change
  • Different ways people react to change
  • Why change seems so difficult to make
  • How people process the need to change
  • Intentional and unintentional change and our industry’s change factors
  • The human need to be in control and what to do about it
  • The ways people resist change
  • Attitude: winning with the hand you are dealt
  • The impact of attitudes on one’s ability to navigate change
• My Role in Positively Navigating the Change (a Staff Member’s Perspective)
  • How change is related to adaptation
  • How my attitude affects or infects my co-workers
  • Getting from here to there on the ADCIS bridge
  • Awareness, desire, capabilities, implementing, and supporting
  • Managing change workshop

Managing Change Effectively, Supervisory Workshop, LTP27b

Session Length: 2 hours | Target: Supervisor and Above | Prerequisites: LTP27a | Delivery: Taught live or webinar

• Management’s Role in Positively Navigating the Change (a Management Perspective)
  • Three phases of navigating change and the change management process
  • Phase 1: preparing for the change
  • Assessing risks and selecting the change management team
  • Phase 2: Managing the change
  • Communication plans; coaching and training employees
  • Managing change resistance
  • Phase 3: Reinforcing the change once initiated
  • Assessing change results; celebrating and communicating successes
  • Change management post-mortems and transferring ownership to the organization