Leading More Effectively With Emotional Intelligence – Leading Through People™, Module 18

Session Length: 6 hours | Target: Supervisor and Above | Prerequisites: none (LTP 5, 6 & 10 are helpful) | Delivery: Taught live

More than 2,000 studies show that Emotional Intelligence (EQ) is a critical factor in determining someone’s personal and professional success. EQ explains why some of the smartest people stall in their careers, while people with less knowledge and experience become extremely successful. What sets people apart from their peers is not their cognitive intelligence or specific skill set – it is their emotional intelligence. Here’s what this powerful course will cover:

• What is Emotional Intelligence and Why is it Important?
  • Howard Gardner’s Nine Types of Human Intelligence
  • What emotional intelligence is and is not
  • The differences between EQ and IQ
  • Why EQ is important in both the workplace and career effectiveness
  • The components of Interpersonal and Intrapersonal intelligence
  • Working with EQ competencies to solve common workplace situations
• Tools to Measure Emotional Intelligence
  • Behavioral assessments – DiSC, MBTI, and how they reveal EQ tendencies
  • How DiSC and EQ help coworkers understand one another
  • Workplace stress brings out ineffective, low EQ behaviors
  • How EQ assessments measure someone’s level of EQ
  • Understanding and applying the results of an EQ assessment
• Developing Your Own Emotional Intelligence
  • Can someone develop his or her own EQ?
  • Obtaining feedback and using an EQ assessment to get an accurate picture of yourself
  • Identifying the EQ habits worth acquiring
  • Creating your EQ Action Plan and implementing it
  • Monitoring your progress and gathering feedback
• Using Emotional Intelligence to Hire More Effectively
  • Hiring for EQ reduces the number of costly bad hires you will make
  • Using EQ and behavioral assessments to improve hiring and reduce expenses
  • Using behavioral interview questions to uncover a candidate’s EQ
  • Using EQ-directed peer interviews to assure a better fit
  • Reference checking to reveal a candidate’s EQ