Management & Leadership – Leading Through People™ , Module 4

Session Length: 5 to 6 Hours | Target: Supervisor and Above | Prerequisites: None | Delivery: taught live or via webinar

The terms manager and leader are often used interchangeably. In reality, they are different sides to the same coin when it comes to guiding the growth of an organization and its people. Both are learned skill sets that leverage an individual’s inborn talents. This LTP module focuses on how individuals can develop both management and leadership skills and capabilities. Topics include:

• What Does it Mean to Be a Leader, Manager, or Supervisor?
  • Working definitions of manager and leader
  • The differences between manager and leader
  • Understanding the standards to which both are held
• The Dual Roles of Leadership and Management
  • Assessment: Are you more a leader or a manager?
  • Skill or talent, and the development implications
  • Characteristics of both great leaders and great managers
  • The Top 16 skills most in demand today
• The Four Levels of Leadership
  • Positional Leadership
  • Relational Leadership
  • Result-Oriented leadership
  • Development-Focused leadership
  • Assessment: Where am I and what do I need to do to get where I want to be?
• Building Trust Through Character, Competence, and Consistency
  • The basics and economics of trust in a leadership and managerial role
  • Creating trust through humility, transparency, and integrity (character)
  • Creating trust through the results you deliver (competence)
  • Creating trust as a result of your track record over time (consistency)
• Leadership Communication Styles
  • Assessment: Effective leaders are effective communicators
  • What people hear you say may not be what you meant to say
  • Three communication styles: Aggressive, Assertive, Non-Assertive
  • How to become receptive to, and foster, staff feedback
• Leadership & Employee Engagement
  • What is employee engagement and why is it important?
  • The great opportunities created by high employee engagement
  • How leaders can create higher levels of engagement on their own staff
• Groups, Teams, and Team-Oriented Leaders
  • Groups vs. teams and the leader’s role in each
  • The Four Levels of Leadership and their impact on groups and teams
  • Vision: the ingredient that ignites a team