Staff Development & Performance Management – Leading Through People™, Module 6

Leadership Development Program

This is the foundational course for anyone desiring a solid grasp on how to manage people and develop their capabilities. Participants gain a holistic perspective of best practices to equip each staff member for success, and how to correct performance or behavior back to the standards should anyone struggle. Topics include:

    Part 1-Equipping People for Success

    Session Length: 8 hours | Target: Supervisor and Above | Prerequisites: None | Delivery: taught live or webinar

  • Defining Performance Management
    • What is performance management?
    • Why performance management is one of the most crucial skills an effective leader can possess
    • Introducing a Holistic Performance Management Model
  • Quadrant 1: Establishing Performance Standards
    • The right job description to define key responsibilities
    • Effectively setting goals and objectives using SMART goals
    • Setting clear and concise expectations with staff members
    • Teaching staffers the new skills and knowledge they need to succeed
    • Assigning work to staff members
  • Quadrant 2: Mastering Performance Consistently
    • Spending quality time to observe staff performance
    • Providing feedback and effective coaching to staff members
    • Creating a motivational climate
    • Effectively evaluating and documenting performance
    • Helping employees to solve their own problems
    • Part 2-Correcting Back to Success

      Session Length: 5 hours | Target: Supervisor and Above | Prerequisites: LTP 6-Part 1 | Delivery: taught live or webinar

    • The Holistic Performance Management Model
      • A recap of Part 1: The Equipping Zone
      • The discipline of consistently applying holistic performance management
    • Quadrant 3: Counseling Unacceptable Performance or Behavior
      • Measuring and analyzing the actual gap between the standards and the observed performance or behavior
      • Counseling to correct performance deficiencies
      • Counseling to correct behavioral deficiencies
      • Issuing a verbal performance warning
      • Issuing a written warning via a performance development plan
    • Quadrant 4: Disciplinary Action
      • Taking effective disciplinary action when warranted
      • Dealing with breaches of the organization’s code of conduct
      • Properly investigating complaints when they arise
      • Properly resolving violations
      • Handling terminations with sensitivity and professionalism

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Testimonials

“I was part of a sales team that participated in the B2B Sales Essentials Course taught by Hank Boyer. Hank has a tremendous amount of best practice sales experience that you do not learn from just reading a book. He encourages a very interactive and lively session that allows for high material retention. He also provides innovative material in the area of best practices for utilizing social media to grow your business.”

Tom A.
VP Sales, Wisconsin