Staff Development & Performance Management – Leading Through People™, Module 6

This is the foundational course for anyone desiring a solid grasp on how to manage people and develop their capabilities. Participants gain a holistic perspective of best practices to equip each staff member for success, and how to correct performance or behavior back to the standards should anyone struggle. Topics include:

Part 1-Equipping People for Success

Session Length: 8 hours | Target: Supervisor and Above | Prerequisites: None | Delivery: taught live or webinar

• Defining Performance Management
  • What is performance management?
  • Why performance management is one of the most crucial skills an effective leader can possess
  • Introducing a Holistic Performance Management Model
• Quadrant 1: Establishing Performance Standards
  • The right job description to define key responsibilities
  • Effectively setting goals and objectives using SMART goals
  • Setting clear and concise expectations with staff members
  • Teaching staffers the new skills and knowledge they need to succeed
  • Assigning work to staff members
• Quadrant 2: Mastering Performance Consistently
  • Spending quality time to observe staff performance
  • Providing feedback and effective coaching to staff members
  • Creating a motivational climate
  • Effectively evaluating and documenting performance
  • Helping employees to solve their own problems

Part 2-Correcting Back to Success

Session Length: 5 hours | Target: Supervisor and Above | Prerequisites: LTP 6-Part 1 | Delivery: taught live or webinar

• The Holistic Performance Management Model
  • A recap of Part 1: The Equipping Zone
  • The discipline of consistently applying holistic performance management
• Quadrant 3: Counseling Unacceptable Performance or Behavior
  • Measuring and analyzing the actual gap between the standards and the observed performance or behavior
  • Counseling to correct performance deficiencies
  • Counseling to correct behavioral deficiencies
  • Issuing a verbal performance warning
  • Issuing a written warning via a performance development plan
• Quadrant 4: Disciplinary Action
  • Taking effective disciplinary action when warranted
  • Dealing with breaches of the organization’s code of conduct
  • Properly investigating complaints when they arise
  • Properly resolving violations
  • Handling terminations with sensitivity and professionalism