Archives

Jan

The Art & Science of Storytelling in Sales

Regardless of age, market segment, country of residence, or personal background, everybody loves a good story. Here’s how top professionals… Continue Reading

Posted in Case Studies, Dynamic Training News, Improve Sales & Profits, Leadership Development & Training, Performance Management, Talent Development & Training

Tagged: authentic stories, B2B, B2C, customer, customer service, doctor, emotion, entrepreneur, manager, prospect, resistance, sales, sales competencies, sales management, scientist, selling, storyselling, storytelling, teacher, trust

Oct

Why Everyone in Your Organization Should be Concerned with CEx

Virtually every job depends on revenue to fund its existence. When that revenue is a spending choice on the part… Continue Reading

Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training, Team Building & Alignment

Tagged: best practices, brand, brand building, buyer experience, buyer journey, CE, competition, customer, customer centric, customer experience, customer loyalty, customer referral, customer retention, linkedintopvoices, loyalty, margins, owner experience, profits, repeat purchase, revenues, sales

Dec

Why Would I Ever Buy Anything From You?

What’s the first thing you do when you get mail delivered to your mailbox? Toss the junk mail in the… Continue Reading

Posted in Improve Sales & Profits, Performance Management, Talent Development & Training

Jun

This Disipline Improves Every Job Interview, Sales Call, Project & Presentation

Post-mortems prevent us from continuing to repeat mistakes, plan poorly, and settling for good when great is well within reach.… Continue Reading

Posted in Career Search Tools & Education, Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Performance Management, Talent Development & Training

Tagged: active listening, assessment, body language, career, customer, employment, evaluate, interviewer, job, job interview, job search, listening, mastery, meeting, needs, planning, prospect, questions, sale, sales presentation, self-assessment, selling

Sep

How to Annoy Everyone on LinkedIn

Do pushy salespeople like Harry Wormwood make your skin crawl? If we despise them in the movies, why do some… Continue Reading

Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Talent Development & Training, Team Building & Alignment

Tagged: B2B, B2C, best practices, business development, buying, customer, email, Facebook, LinkedIn, marketing, prospect, prospecting, sales, sales solicitation, selling, selling skills, social media, tom hopkins, trust

Sep

How Dietrich McNasty Cost His Company a Half Million Dollars

What’s the value of a happy customer? What’s the cost of a very unhappy customer? In this case of surly… Continue Reading

Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Performance Management, Talent Development & Training, Team Building & Alignment

Tagged: arrogance, attitude, cheerful, customer, customer evangelist, customer service, Customer Service Essentials Assessment, Delighting Our Customers, feedback, happy customer, lost business, Referral, respect, review, rude, service provider, snarky, social media

Mar

Don’t Forget to Sell at Both the Business and Personal Levels

B2B buyers make their purchase decisions at two levels: a business level and a personal level. That’s why sales professionals… Continue Reading

Posted in Career Search Tools & Education, Case Studies, Improve Sales & Profits, Leadership Development & Training, Talent Development & Training, Team Building & Alignment

Tagged: buyer, buying, communication, concern, consequences, customer, decision, decision maker, discovery, employer, goals needs, hiring manager, interest, interviewer, interviewing, jobs, outcomes, present ideas, presentation, product, prospect, rapport, ROI, sales, sales presentation, sales process, scope, Sell, service, size, solution, supervisor, trust

Nov

How to Assess Emotional Intelligence When Hiring Talent

If Emotional Intelligence is one of the best predictors of workplace success, how can employers determine just how emotionally intelligent… Continue Reading

Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training

Tagged: assessment, B2B, B2C, body language, communications, conversation, customer, customers, emotional intelligence, EQ, expression, hiring, hiring factor, manage, onboard, profit, relationship, sales, success, success factors, talent, talent evaluation

Oct

When You’re a Sales Hammer Every Person Looks Like A Nail

How do you feel when a complete stranger who knows nothing about you, your life, or your organization approaches you… Continue Reading

Posted in Assessments & Evaluations, Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training

Tagged: B2Bsalesessentials, buyer, customer, learning, LinkedIn, LinkedIn etiquette, prospect, relationship building, respect, sales, salesdevelopment; salestraining, salessuccess, salestips, selling, trust

May

Seven Ways to Convince a Committee

Whether you are in sales or interviewing for a job, sooner or later you will face the dreaded “committee”… Continue Reading

Posted in Career Search Tools & Education, Improve Sales & Profits, Latest Leadership Posts, Talent Development & Training

Tagged: B2B, behavior, body language, career search, closing, committee, customer, employment, ESR, experience, handshake, interview, job, observing, panel, planning, preparation, presentation, research, sales