Case Studies

Why Every Professional & You Will Need to Master Video

The future of business video is now in your hands, and you’ll change the world because of it.   On Monday March 25, 2019 the world changed.  3.02 million viewers watched as the Tonight Show with Jimmy Fallon made history …

Break Through Resistance With Storyselling in 2019

  Regardless of age, market segment, country of residence, or personal background, everybody loves a good story. Here’s how top professionals use stories to persuade and sell.   Everybody sells!  Sales professionals sell solutions to customers.  Leaders sell the mission …

The State of Sales Competence in 2019

Today’s selling professionals are becoming less and less well equipped to provide the solutions that buyers want. It isn’t because the sales professionals have fallen behind with good solutions, it’s because they haven’t kept up with the way today’s buyers …

Five Customer Service Lessons From a Most Hated Industry

Having spent more than two decades building telecommunications companies I’ve come to admire those organizations that excel in pleasing and retaining customers. Internet. Telephone. TV. WiFi. Wireless. FiberOptic. Ask most people about their experience with their telecommunications provider and they’ll …

Add Likeability to Your New Year’s Resolutions

Several top candidates compete for a promotion, each with their plusses and minuses. Why does the opportunity go to the person who seems more likeable and not to the most competent? We just completed the last round of interviews of …

Secrets of Massive Employee Retention

  With employee turnover pushing 30% with no end in sight, the stakes in the talent war keep getting higher. That’s why this retention strategy is pure platinum! Remember when your organization had dozens of job applicants for each opening, …

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Highlighted Case Studies

Add Likeability to Your New Year’s Resolutions Full case study

Why Every Professional & You Will Need to Master Video Full case study


“Hank was retained as a business consultant for our non-profit business. He was very helpful with leading us to developing a longer term strategic plan, providing executive coaching, leadership training just for starters. We ended up asking Hank to do some additional work for us as our entire management staff felt he understood our business and us very well.”

Bill M.
COO, Orlando FL