Customer Care Essentials: Customer Care and Customer Care Management Training & Development Solutions

The courses in this catalog are available for immediate implementation or customization to fit your specific needs. Each course is available with a Participant’s Workbook, A Completed Leader’s Workbook, a Session Leader’s Guide, Appendix, and in some cases, Pre-work and a Follow-Up Survey. Each course can be provided on a single CD-ROM using Microsoft Word, Excel and/or Adobe PDF to allow you to access the content and print out copies of workbooks, guides, etc.
Courses for this section include:
Latest Leadership Posts
Two Skills that Define Exceptional Talent Developers Continue Reading
Use Referrals to Land Your Next Job AND Your Next Hire Continue Reading
Questions: The Art & Science of Selling Continue Reading
Getting to the Heart of Motivation Continue Reading
Employee Engagement Studies – How to Make Things Right (Part 2 of 2) Continue Reading
Employee Engagement Studies – What Went Wrong (Part 1 of 2) Continue Reading