Customer Care Essentials: Customer Care and Customer Care Management Training & Development Solutions

Customer Care & Customer Care Management Curriculum

The courses in this catalog are available for immediate implementation or customization to fit your specific needs. Each course is available with a Participant’s Workbook, A Completed Leader’s Workbook, a Session Leader’s Guide, Appendix, and in some cases, Pre-work and a Follow-Up Survey. Each course can be provided on a single CD-ROM using Microsoft Word, Excel and/or Adobe PDF to allow you to access the content and print out copies of workbooks, guides, etc.

Courses for this section include:

Latest Leadership Posts

Sep
24

Your Formula to Become a Preferred Job Candidate Continue Reading

Sep
10

A Dozen Simple Ways to Improve Your Networking – Part 2 Continue Reading

Aug
27

A Dozen Simple Ways to Improve Your Networking – Part 1 Continue Reading

Aug
13

Your Top Challenge to Having a Successful Career Continue Reading

Jul
30

How to Engage the RIGHT Coach to Accelerate Your Career Continue Reading

Jul
02

Seven Ways to Convince a Committee Continue Reading