Delivering a WOW Solution

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

What do Customers Expect, Anyhow?
Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution

Sep

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Aug

Are You Blind to Your Own Blind Spots? Continue Reading

Aug

Running From is Not an Effective Career Strategy Continue Reading

Jul

Classic Leader Fails: Hiring Partial Candidates Continue Reading

Jul

Classic Leader Fails: Motivation by Flamethrower Continue Reading

Jun

Finding a New Job When Relocating Continue Reading