Delivering a WOW Solution

Delighting Challenging Customers

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

  • What do Customers Expect, Anyhow?
  • Offering WOW Solutions
    • The WOW Formula
    • Making a Customer for Life
    • Looking Inside Your WOW Toolbox
    • The Key is a Balanced Solution

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