Delivering a WOW Solution
Delighting Challenging Customers
Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None
This is a terrific refresher course of customer contact staff at all levels. Topics include:
- What do Customers Expect, Anyhow?
- Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution
Latest Leadership Posts
Counterintuitive Life-Changing Principles, Part 3 Continue Reading
When Salespeople Annoy Everyone Continue Reading
Counterintuitive Life-Changing Principles, Part 2 Continue Reading
Counterintuitive Life-Changing Principles, Part 1 Continue Reading
A Most Likeable New Year’s Resolution Continue Reading
Career Strategies When You Hit Forty-Plus Continue Reading