Delivering a WOW Solution

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

What do Customers Expect, Anyhow?
Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution

Apr

How Much Do You Really Know About Giving People Feedback? Continue Reading

Mar

A Four-Dimensional Approach to Better Hiring Decisions Continue Reading

Feb

Five Preventable Mistakes We’re Still Making in Video Meetings Continue Reading

Feb

How to Self-Destruct on LinkedIn Continue Reading

Jan

How Effective People Set Clear Expectations Continue Reading

Jan

The Art & Science of Conversational Job Interviews Continue Reading