Delivering a WOW Solution

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

What do Customers Expect, Anyhow?
Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution

Apr

The Seven Essential Soft Skills of Highly Effective Salespeople Continue Reading

Apr

Counterintuitive Life-Changing Principles, Part 4 Continue Reading

Mar

Evaluating Emotional Intelligence When Hiring or Promoting People Continue Reading

Mar

Counterintuitive Life-Changing Principles, Part 3 Continue Reading

Feb

When Salespeople Annoy Everyone Continue Reading

Feb

Counterintuitive Life-Changing Principles, Part 2 Continue Reading