Delivering a WOW Solution

Delighting Challenging Customers

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

  • What do Customers Expect, Anyhow?
  • Offering WOW Solutions
    • The WOW Formula
    • Making a Customer for Life
    • Looking Inside Your WOW Toolbox
    • The Key is a Balanced Solution

Latest Leadership Posts

Oct
12

Your Four-Dimensional Job Interview Continue Reading

Sep
28

How to Annoy Everyone on LinkedIn Continue Reading

Sep
14

How Dietrich McNasty Cost His Company a Half Million Dollars Continue Reading

Aug
31

The Five Biggest Mistakes People Make in Video Meetings Continue Reading

Aug
03

Multithreading – 2021’s Hottest New Career Development Strategy Continue Reading

Jul
06

The Difficult Conversations Every Leader Needs to Master – Part 2 Continue Reading