Delivering a WOW Solution

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

What do Customers Expect, Anyhow?
Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution

Sep

Two Skills that Define Exceptional Talent Developers Continue Reading

Aug

Use Referrals to Land Your Next Job AND Your Next Hire Continue Reading

Aug

Questions: The Art & Science of Selling Continue Reading

Aug

Getting to the Heart of Motivation Continue Reading

Jul

Employee Engagement Studies – How to Make Things Right (Part 2 of 2) Continue Reading

Jun

Employee Engagement Studies – What Went Wrong (Part 1 of 2) Continue Reading