Delivering a WOW Solution

Delighting Challenging Customers

Session Length: 2 hours | Target: All Customer Contact Employees | Prerequisites: None

This is a terrific refresher course of customer contact staff at all levels. Topics include:

What do Customers Expect, Anyhow?
Offering WOW Solutions
- The WOW Formula
- Making a Customer for Life
- Looking Inside Your WOW Toolbox
- The Key is a Balanced Solution

Nov

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Oct

Are You Living ABOVE or BELOW Your Means? Continue Reading

Oct

Does Your Self-Improvement Strategy Include This Difference-Maker? Continue Reading

Sep

How Effective Leaders Master Necessary but Difficult Conversations, Part 2 Continue Reading

Sep

Why Being the Hunted is Better Than Being the Hunter Continue Reading

Aug

Are You Blind to Your Own Blind Spots? Continue Reading