Creating a Coaching Culture

Becoming an Effective Coach

Session Length: 2 Days | Target: Supervisors and above | Prerequisites: Becoming an Effective Coach, DiSC: Unlocking the Power of My Team

Class sizes are limited to allow for one-on-one facilitation by skilled coaches

Nearly everyone agrees that coaching is an important skill that contributes to the top and bottom lines of any growing organization. Yet most organizations have not created coaching as a culture, where managers and supervisors are skilled developers of the talent in the organization. This high-impact two-day session takes a deep dive into how to institutionalize the process. It is a highly interactive workshop that includes pre-work. Topics Include:

  • Why Create a Coaching Culture?
  • Current Coaching Practices in Our Organization
  • Observations from a Typical “Coaching” Session – what is working and not working (and why / why not)
  • What Specifically is “Coaching?”
  • The Coaching Leadership Development Model
    • Assessment – Challenge – Support
    • ASC Elements, Tools, Approaches and Job Aids
    • Producing Results
    • Getting the Job Done Right While Developing Those Around You
  • Leading the Feedback Session – how to coach effectively with honest, open dialog with A-S-I
  • Assess – the specific situations where you have observed the coachee
  • Specifics – the specific behaviors observed
  • Impact – the impact the coach observed from mentor’s approach or behavior
  • The Role of Emotional Intelligence in Coaching
  • The Role of Body Language in Coaching
  • Delivering Feedback Effectively
  • Approach to Coaching Self-Assessment
  • Getting Unstuck – what to do when you and/or your coachee meet a barrier to the coaching process
    • Situational Strategies and Tactics
    • Levels at Which to Coach
  • Using DiSC to Aid Your Coaching
    • Complement or Conflict Interactions?
    • Personal DiSC Applications to Improve My Coaching Effectiveness
  • Session Debrief – My A-Ha Moments
  • My Coaching Competencies Self-Assessment
  • Tools Provided:
    • Coaching Points to Ponder
    • Active Listening and Inquiry Skills
    • Questioning Tools
    • Techniques of Active Listening
    • Structuring the Coaching Session
    • Emotional Intelligence and Coaching Competencies
    • Body Language and Coaching
    • Impactful Words to Use When Coaching
    • A Dozen Do’s and Don’ts of Effective Feedback
    • My Approach to Coaching Self-Assessment
    • Dealing With Difficult Situations
    • Do’s and Don’ts of Coaching Interactions
    • Great Questions to Ask
A half-day version of this program is available for non-supervisors to develop peer coaching skills.

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Testimonials

“I was part of a sales team that participated in the B2B Sales Essentials Course taught by Hank Boyer. Hank has a tremendous amount of best practice sales experience that you do not learn from just reading a book. He encourages a very interactive and lively session that allows for high material retention. He also provides innovative material in the area of best practices for utilizing social media to grow your business.”

Tom A.
VP Sales, Wisconsin