Collections 101

Customer Retention 101

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers, QA 101, Billing 101

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Collections Department. Topics include:

  • How Collections fits into the big picture at our company
  • What every Customer Service Employee should know about Collections
  • Our collections schedule close-up for consumers and businesses
  • Collections Do’s and Don’ts

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