Collections 101

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers, QA 101, Billing 101

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Collections Department. Topics include:

• How Collections fits into the big picture at our company
• What every Customer Service Employee should know about Collections
• Our collections schedule close-up for consumers and businesses
• Collections Do’s and Don’ts