Collections 101

Customer Retention 101

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers, QA 101, Billing 101

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Collections Department. Topics include:

  • How Collections fits into the big picture at our company
  • What every Customer Service Employee should know about Collections
  • Our collections schedule close-up for consumers and businesses
  • Collections Do’s and Don’ts

Latest Leadership Posts

Mar
02

How to Find a New Job When You Are Relocating Continue Reading

Feb
16

When You Want to Light a Fire Under Someone, Stop Using a Flamethrower! Continue Reading

Jan
19

Seven Steps to Clarity Continue Reading

Feb
02

Why a Behavioral Assessment May Be Your Best Investment in 2021 Continue Reading

Jan
05

New Year’s Resolution: Improving Your Skills – Part 2 Continue Reading

Dec
22

New Year’s Resolution: Improving Your Skills – Part 1 Continue Reading