Collections 101

Customer Retention 101

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers, QA 101, Billing 101

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Collections Department. Topics include:

  • How Collections fits into the big picture at our company
  • What every Customer Service Employee should know about Collections
  • Our collections schedule close-up for consumers and businesses
  • Collections Do’s and Don’ts

Latest Leadership Posts

Jan
04

You Can Raise Your EQ in 2022, Part 2 Continue Reading

Dec
21

You Can Raise Your EQ in 2022, Part 1 Continue Reading

Dec
07

The Myth of Living AT Your Means Continue Reading

Nov
23

What are Your Blind Spots Doing to You? Continue Reading

Nov
09

The Small Words That Control Your Future Continue Reading

Oct
26

In Search of Curious Learners – Your Key to Career Success Continue Reading