Collections 101

Customer Retention 101

Session Length: 4 Hours hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers, QA 101, Billing 101

The purpose of this module is to familiarize Customer Service Employees with the goals, role and function of the Collections Department. Topics include:

  • How Collections fits into the big picture at our company
  • What every Customer Service Employee should know about Collections
  • Our collections schedule close-up for consumers and businesses
  • Collections Do’s and Don’ts

Latest Leadership Posts

Jun
18

You Got a Job Offer! Now What? Continue Reading

May
07

Counterintuitive Life-Changing Principles, Part 5 Continue Reading

Apr
23

The Seven Essential Soft Skills of Highly Effective Salespeople Continue Reading

Apr
09

Counterintuitive Life-Changing Principles, Part 4 Continue Reading

Mar
26

Evaluating Emotional Intelligence When Hiring or Promoting People Continue Reading

Mar
12

Counterintuitive Life-Changing Principles, Part 3 Continue Reading