Calming the Irate Caller

From Start to Finish: Successfully Managing a Customer Contact

Session Length: 1.5 – 2 hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers

In any business mistakes happen and people get upset. A critical skill for all customer contact staff is to know how to turn an irate caller into a satisfied Customer. Topics include:

  • Why Do Callers Get Irate?
  • Dealing With Six Types of Difficult Customers
  • Handling Things Right – Turn Anger into Smiles

Latest Leadership Posts

Nov
10

How to Assess Emotional Intelligence When Hiring Talent Continue Reading

Nov
11

Virtual Networking 101 Continue Reading

Oct
27

When You’re a Sales Hammer Every Person Looks Like A Nail Continue Reading

Oct
13

You Own Your Talent Gap & It’s Solution Continue Reading

Sep
29

Use the SESERV Strategy to Win Job Offers Continue Reading

Sep
15

The Art and Science of Speculative Job Applications Continue Reading