Calming the Irate Caller
Session Length: 1.5 – 2 hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
In any business mistakes happen and people get upset. A critical skill for all customer contact staff is to know how to turn an irate caller into a satisfied Customer. Topics include:
- Why Do Callers Get Irate?
- Dealing With Six Types of Difficult Customers
- Handling Things Right – Turn Anger into Smiles
Latest Leadership Posts
Nov
21
How Effective Leaders Correct Good People Back to Success Continue Reading
Nov
07
Effective Leaders Invest in Equipping Their People to Succeed Continue Reading
Oct
24
A LinkedIn Profile Makeover Doesn’t Need to Say, “I’m Looking” Continue Reading
Oct
10
Training That People Can Believe In Continue Reading
Sep
12
Two Skills that Define Exceptional Talent Developers Continue Reading
Aug
29
Use Referrals to Land Your Next Job AND Your Next Hire Continue Reading
