Calming the Irate Caller
Session Length: 1.5 – 2 hours | Target: All Customer Service Employees | Prerequisites: Delighting Customers
In any business mistakes happen and people get upset. A critical skill for all customer contact staff is to know how to turn an irate caller into a satisfied Customer. Topics include:
- Why Do Callers Get Irate?
- Dealing With Six Types of Difficult Customers
- Handling Things Right – Turn Anger into Smiles
Latest Leadership Posts
Jan
20
Better Ways to Manage Stress in 2026, Part 1 Continue Reading
Jan
06
Stress: A Worldwide Epidemic in 2026 Continue Reading
Dec
23
Upskill Your Career for 2026 – Part 2 Continue Reading
Dec
09
Upskill Your Career for 2026 – Part 1 Continue Reading
Nov
25
Seven Things You Must Accomplish by Age 25 Continue Reading
Nov
11
Why do You Permit C-Players to Destroy Your Team? Continue Reading
