What’s the value of a happy customer? What’s the cost of a very unhappy customer? In this case of surly… Continue Reading
Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Performance Management, Talent Development & Training, Team Building & Alignment
Tagged: arrogance, attitude, cheerful, customer, customer evangelist, customer service, Customer Service Essentials Assessment, Delighting Our Customers, feedback, happy customer, lost business, Referral, respect, review, rude, service provider, snarky, social media
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