Five Customer Service Lessons From a Most Hated Industry
Having spent more than two decades building telecommunications companies I’ve come to admire those organizations that excel in pleasing and… Continue Reading
When Did the Customer Become THE PROBLEM?
Our server brought back the check and credit card slip for my signature. “Thank you” I said. “It was… Continue Reading
How C-Level Performance & Behaviors Impact A-Players and Managers
Can any organization truly be a high performance organization without effectively addressing the issue of C-players on staff? Every… Continue Reading
Top Ten Tips: How to Read a Résumé
Are job seekers better prepared than hiring managers when it comes to understanding the ways to utilize a résumé to… Continue Reading