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How Dietrich McNasty Cost His Company a Half Million Dollars
What’s the value of a happy customer? What’s the cost of a very unhappy customer? In this case of surly… Continue Reading
Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Performance Management, Talent Development & Training, Team Building & Alignment
Five Customer Service Lessons From a Most Hated Industry
Having spent more than two decades building telecommunications companies I’ve come to admire those organizations that excel in pleasing and… Continue Reading
Posted in Career Search Tools & Education, Case Studies, Dynamic Training News, Improve Sales & Profits, Leadership Development & Training, Talent Development & Training
Turning Your Experience Into Accomplishments and Skills
Since you were old enough to start your first job or tackle school assignments, you’ve been accumulating the experiences… Continue Reading
Posted in Career Search Tools & Education, Dynamic Training News, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training, Team Building & Alignment
When Did the Customer Become THE PROBLEM?
Our server brought back the check and credit card slip for my signature. “Thank you” I said. “It was… Continue Reading
Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training, Team Building & Alignment
How C-Level Performance & Behaviors Impact A-Players and Managers
Can any organization truly be a high performance organization without effectively addressing the issue of C-players on staff? Every… Continue Reading
Posted in Dynamic Training News, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training
Top Ten Tips: How to Read a Résumé
Are job seekers better prepared than hiring managers when it comes to understanding the ways to utilize a résumé to… Continue Reading
Posted in Assessments & Evaluations, Career Search Tools & Education, Dynamic Training News, Latest Leadership Posts, Talent Development & Training, Team Building & Alignment