Archives

Oct

Why Everyone in Your Organization Should be Concerned with CEx

Virtually every job depends on revenue to fund its existence. When that revenue is a spending choice on the part… Continue Reading

Posted in Dynamic Training News, Improve Sales & Profits, Latest Leadership Posts, Leadership Development & Training, Performance Management, Talent Development & Training, Team Building & Alignment

Tagged: best practices, brand, brand building, buyer experience, buyer journey, CE, competition, customer, customer centric, customer experience, customer loyalty, customer referral, customer retention, linkedintopvoices, loyalty, margins, owner experience, profits, repeat purchase, revenues, sales

Dec

Why Would I Ever Buy Anything From You?

What’s the first thing you do when you get mail delivered to your mailbox? Toss the junk mail in the… Continue Reading

Posted in Improve Sales & Profits, Performance Management, Talent Development & Training

Dec

Getting to the Heart of Motivation

The topic of motivation is an emotional one that speaks to the heart of why we choose to do… Continue Reading

Posted in Career Search Tools & Education, Dynamic Training News, Latest Leadership Posts, Leadership Development & Training, Talent Development & Training, Team Building & Alignment

Tagged: communications, employee engagement, employee-retention, environment, leader, leadership, loyalty, management, manager, motivation, motivator, relationship building, relationships, self-motivation, team building, team dynamics, understanding others

Mar

Five Customer Service Lessons From a Most Hated Industry

Having spent more than two decades building telecommunications companies I’ve come to admire those organizations that excel in pleasing and… Continue Reading

Posted in Career Search Tools & Education, Case Studies, Dynamic Training News, Improve Sales & Profits, Leadership Development & Training, Talent Development & Training

Tagged: customer for life, customer retention, customer service, customer-focused, deliver value, DWYSYWD, hassle-free, loyalty, no waiting, recurring revenue, reputation, value proposition

Aug

Six Interview Questions That Terrorize Older Workers – Part 2 of 2

You aren’t ready to retire right now…maybe in a decade or so. But the employer with whom you are interviewing… Continue Reading

Posted in Assessments & Evaluations, Career Search Tools & Education, Dynamic Training News, Leadership Development & Training, Talent Development & Training

Tagged: age bias, energy level, interview questions, interviewer, job search, less experienced boss, loyalty, mature worker, motivation, older worker, overqualified, results, work challenge, younger boss

Jul

Six Interview Questions That Terrorize Older Workers – Part 1 of 2

You aren’t ready to retire right now…maybe in a decade or so. But the employer with whom you are interviewing… Continue Reading

Posted in Assessments & Evaluations, Career Search Tools & Education, Dynamic Training News, Leadership Development & Training, Talent Development & Training

Tagged: age bias, interview questions, interviewer, job search, less experienced boss, loyalty, mature worker, older worker, overqualified, results, work challenge, younger boss

Mar

The Top 10 Most Difficult Interview Questions for Experienced Workers

By understanding what exactly is being asked, mature workers can adopt a strategy that will allow them to answer almost… Continue Reading

Posted in Career Search Tools & Education, Dynamic Training News, Leadership Development & Training, Talent Development & Training

Tagged: candidate, commitment, compromise, difficult questions, ethics, experienced worker, fairness, integrity, interview, interview question, interviewer, job, job change; experience, job fit, job interview, job offer, loyalty, motivation, priorities, research employer, research interviewer, resume, resume gap, strategy

Jan

Five Secrets to Onboarding Employees Successfully

One of my first assignments with our consulting practice was to conduct exit interviews with almost 150 former employees of… Continue Reading

Posted in Dynamic Training News, Performance Management, Talent Development & Training, Team Building & Alignment

Tagged: alignment, assignment, buy-in, expectations, explain, loyalty, meetings, onboarding, performance, planning, progress, teamwork, training, understanding